According to AirWatch support (see below) AirWatch MDM solution can’t identify MAC addresses of mobile phones with Android 6+ OS. It means that you will not be able to AirWatch-ISE solution using your new and shiny Android phone because Cisco ISE requests for MAC address and authenticate it based on MAC.
Summary of issue
- Unable to identify MAC address of Android 6+ devices:
Beginning with Android Marshmallow (6.0), Google has limited the ability of apps using the WiFi and Bluetooth API to programmatically access an Android device’s local hardware identifier. Attempting to retrieve a device’s MAC address may return the value “02:00:00:00:00:00” in some cases.
Due to this change, functionality that leverages access to a device’s MAC address, such as Cisco ISE integration with AirWatch, as well as integration with certain 3rd party VPN providers, will not function properly on Android 6+ devices in instances where the MAC address is not reported properly. AirWatch is currently working with Google, Cisco, and other VPN providers to allow for integration on Android 6+ devices.
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Thank you and best regards,